Refund Policy
Returns
All GUKKIMUKK™ products are made-to-order through our production partners once checkout is completed. Because products are produced individually on demand, we generally do not accept returns, cancellations, or exchanges after an order has entered production.
We do not operate a return warehouse or restocking facility, and customers should not send products back to us unless explicitly instructed to do so.
Order cancellations
Cancellation requests may be accepted before production begins, but cannot be guaranteed. Because many orders enter production within minutes or hours after purchase, customers should contact us as soon as possible if they wish to request a cancellation or modification.
The fastest way to reach us is via email at info@gukkimukk.com or through our official Discord community.
Defective, damaged, or wrong items
If a product arrives defective, damaged, misprinted, or materially incorrect, we may replace the item, issue a refund, or offer another appropriate resolution at our discretion.
You do not need to return the original product unless explicitly requested by us.
To submit a claim, email info@gukkimukk.com within 14 days of delivery and include:
- your order number, and
- clear photos showing the issue.
Claims submitted outside this timeframe may still be reviewed, but resolutions are not guaranteed.
Minor variations in print placement, color appearance, material texture, sizing tolerance, or production finish may occur during manufacturing and do not automatically qualify as defects.
Wrong size
Wrong size is not considered a defect. Customers are responsible for reviewing product descriptions and sizing charts before placing an order.
If a customer orders the wrong size by mistake, refunds or replacements are generally not guaranteed. However, depending on the circumstances, we may choose to offer a replacement or another goodwill solution at our discretion.
Delivery delays
Estimated delivery times are provided for informational purposes only and are not guaranteed.
Delays caused by carriers, customs processing, production partners, weather conditions, or other circumstances outside our control may occasionally occur.
If an order experiences a significant or unreasonable delay, customers may contact us for assistance. Depending on the circumstances, we may choose to offer store credit, a replacement, a partial refund, or another goodwill solution at our discretion.
Abuse & fraud
We reserve the right to deny claims, refunds, replacements, or compensation requests that lack sufficient evidence, appear fraudulent or abusive, involve repeated suspicious activity, or otherwise violate this policy.
Consumer rights
Nothing in this policy limits any mandatory consumer rights applicable under local law.